Service SA - COVID-19 An update from Service SA
Search

COVID-19 An update from Service SA

25 May 2020

The safety of customers and staff remains our highest priority in the face of community concerns relating to COVID-19 (coronavirus).

Service SA customer service centres and the contact centre remain open however a number of measures have been put in place to help stop the spread of COVID-19. Find more information below.

Existing online services

A list of transactions that can be completed online is available on the Service SA homepage.

Some online transactions require a mySA GOV account for additional confidentiality and security. Available transactions include:

Vehicles & Registration

  • Renew registration (including boat)
  • Transfer registration
  • Notify the sale of a vehicle
  • Cancel a registration
  • Apply for an unregistered vehicle permit
  • Set up direct debit for vehicle registration
  • Set up and manage digital renewal notices
  • Access your registration details certificate   or tax invoice

Driver Licensing

  • Check demerit points
  • Renew your driver’s licence
  • Replace your driver’s licence
  • Obtain a driver’s licence report
  • Submit a medical self-assessment

Other

  • Update your address
  • Apply for a proof of age card
  • Order special number plates

Additional transactions available by phone or email

Service SA is now able to accept an increased range of applications via phone or email. An updated list of email and phone transactions is available below.

Note, for email applications, please ensure that a phone number is provided. A Service SA Customer Service Officer will contact you to arrange payment.

To maintain the integrity of your financial details, credit card information cannot be accepted via email. If your application is emailed with credit card details, your application will not be processed and the email will be destroyed.  You will be advised should this occur.

How do I reapply for my licence after a disqualification or cancellation?

If you are eligible to obtain your licence after a disqualification or cancellation, please:

  • Scan and email a completed application form to servicesa@sa.gov.au, or
  • Call Service SA on 13 10 84.

How do I renew my licence if I need a new photograph?

An automatic 12 month extension to the photo expiry date has been granted for customers whose photo is expiring this year. One year licence renewals can now be completed online.

I have received a Notice of Disqualification in the mail, how do I acknowledge it?

You can now scan (or take a photo) and email your signed disqualification notice along with a copy of your driver’s licence to servicesa@sa.gov.au.

If you have not acknowledged and paid for your disqualification before the due date, and it has progressed to the second notice, your application cannot be accepted by email. Please refer to the notice for payment options.

How do I transfer a vehicle registration into my name?

  • Complete the transfer in your mySA GOV account, or
  • Scan and email the completed transfer of registration to servicesa@sa.gov.au.

How do I notify that I have sold a vehicle?

  • Complete the Notice of Disposal in your mySA GOV account, or
  • Scan and email the Notice of Disposal to servicesa@sa.gov.au.

How do I renew a registration that requires an inspection?

  • Call Service SA on 13 10 84.

How do I cancel my registration?

  • Cancel your registration in your mySA GOV account, or
  • Scan and email your application to servicesa@sa.gov.au.

An exemption from the requirement to surrender a plate will be granted.

How do I collect number plates that I have ordered?

  • Call Service SA on 13 10 84.

How do I apply for a concession on my registration or driver’s licence?

How do I apply for a primary producer concession?

Can I apply for another temporary driving permit if my current one expires? (overseas licence holders only)

If your existing temporary driving permit is due to expire a second permit may be issued.

If you need assistance, please call Service SA on 13 10 84. Please be patient while we work to help you as quickly as possible.

Assistance for customers impacted by COVID-19 restrictions

A number of instances have been identified where a customer may incur a late fee or need to pay a higher fee as they were unable to complete a transaction due to self-isolation or other circumstances relating to COVID-19.

To assist customers who meet criteria, the following arrangements have been put in place:

Unregistered vehicle permit

A refund can be issued if the permit has been issued but unable to be used prior to commencement.

Notice of disqualification

The service fee for a second Notice can be waived if a customer is unable to acknowledge the first Notice of Disqualification.

Application for transfer of registration

The late fee may be waived if a customer is unable to complete a transfer within 14 days.

Cancellation of a vehicle inspection booking

If less than 24 hours’ notice is provided for an inspection booking cancellation the administration fee can be waived.

Renew a learner's permitIf your learner’s permit expired on or after 10 April 2020 and you need to renew it, the administration fee can be waived.

If you are impacted by the above, please call Service SA on 13 10 84 for assistance.

Changes within customer service centres

If you do need to attend a Service SA centre, to prioritise the health and safety of staff and customers, the following measures have been introduced:

  • Increased frequency of cleaning
  • Social distancing protocols maintaining a distance of 1.5m between other customers and staff and reducing the number of people in centres in line with protocols for indoor gatherings
  • Reduced customer seating capacity in waiting areas at all centres.

Services offered at customer service centres

Recommencement of Rider Safe motorcycle training courses

Service SA has recommenced basic and advanced Rider Safe motorcycle training courses.

Service SA will contact customers who previously had their Rider Safe booking cancelled to arrange a new date and time. Payment for new bookings can be arranged by contacting Service SA on 13 10 84.

Capacity for each course will be restricted to ensure compliance with social distancing protocols, which may cause delays in securing your place. Your patience is appreciated while we work to return this training in a safe manner.

All Rider Safe venues are being cleaned daily when courses are run. Bikes will continue to be cleaned before and after use, however students will be required to provide their own helmet.

Recommencement of Learner Theory Tests in customer service centres

Service SA, with advice from health officials, has resumed conducting learner theory testing with COVID-19 safety provisions in place.

Customers who had a test booking cancelled as a result of COVID-19 measures being implemented will be contacted to arrange a new booking.

For new learner’s permit applicants, including in regional areas, please call 13 10 84 to make a booking to sit the learner theory test.

Please note that Service SA is expecting a high volume of calls and your patience is appreciated.

Testing will be limited as per available space in each centre to ensure social distancing protocols can be followed with no more than one person per 4 square metres. Additional cleaning of equipment and adjacent areas will also take place.

Learner drivers moving to their Provisional Licence

Applicants that have held a Learner’s Permit for the required minimum period of time, completed the minimum 75 hours of supervised driving and passed Competency Based Training (CBT) or the Vehicle on Road Test (VORT), are able to attend a Service SA centre where a Provisional Licence may be issued without the requirement to complete a Hazard Perception Test.

These temporary service suspensions have been implemented to protect staff and clients during the COVID-19 pandemic by ensuring social distancing protocols can be met.

Other service suspensions

The following services remain suspended:

  • Hazard perception and boat licence tests
  • Training and assessments of applicants for a Motor Driving Instructor’s licence and for appointment as an Authorised Examiner.

No new bookings for the above will be accepted at this time.

Service SA has stopped processing a number of non-essential transactions in centres

These include, but are not limited to:

  • Replacement certificates/licences (available online)
  • Issue of special number plates (custom, personalised etc.) (available online)
  • Change of number plates
  • Surrender of number plates
  • Issue of an unregistered vehicle permit (available online)
  • Issue of a proof of age card (available online if photo currently stored)

To reduce your need to visit our centres, many of our services are now available online or by phone or email. Before you visit a centre, please check if the transaction or service you require is available via an alternate method at www.service.sa.gov.au or call Service SA on 13 10 84 for assistance.

Medical and Certificate of Fitness changes

Important information for customers who need to submit a Certificate of Fitness (commonly known as a “Medical Certificate”)

To alleviate pressure on the health system in response to the COVID-19 pandemic, temporary measures have been put in place for licence holders required to submit a Certificate of Fitness.

These measures are dependent on the licence class and type of medical condition (if any) with a continued concern for road safety.

Certificate of Fitness due dates will be extended for the following:

  • Licence holders of class C, R, RD or LR will have their Certificate of Fitness due date extended by 6 months
  • Licence holders of class MR, HR, HC, or MC or a driver accreditation, without a medical condition, will have their Certificate of Fitness due date extended by 12 months
  • All licence holders of class C and are 75 years and older who complete a self-assessment, will have their self-assessment due date extended by 12 months.

If you fall within one of the above categories, you do not need to take any action at this time. You will receive advice when your next Certificate of Fitness is due.

A Certificate of Fitness is still required to be submitted in the following circumstances:

  • Licence holders of class MR, HR, HC or MC, or with a driver accreditation, who have a medical condition
  • Any licence holder whom a medical professional or SAPOL has advised is not medically fit to drive.

In the above instances, you will still receive a Certificate of Fitness in the post.  Once your Certificate is received please make an appointment with your health professional and submit the certificate.

A Certificate of Fitness will also be required in the following circumstances:

  • Customers with a licence under suspension subject to a certificate/medical advice being submitted
  • A new applicant for a driver accreditation.

If your licence is suspended or you are applying for a new driver accreditation you can download a light vehicle or heavy vehicle/driver accreditation certificate to have completed by your health professional.

If you have questions or need assistance, please call Service SA on 13 10 84.

Cessation of professional driver training and testing

The State Coordinator made a Direction under the Emergency Management Act 2004 to suspend all driver training and assessment services for the issue of a car licence effective from Friday 10 April 2020. This new Direction is upon advice of the Chief Public Health Officer, and provides greater protection of South Australians, in line with the COVID–19 physical distancing recommendations.

This means that learner drivers are not able to use the services of a licensed Motor Driving Instructor or an Authorised Examiner to undertake driver training or assessment for the issue of a car driver's licence. People who hold a learner’s permit are still able to undertake driver training with a parent or other Qualified Supervising Driver who is living in the same house as the learner driver. For more info about who is considered a Qualified Supervising Driver, visit https://mylicence.sa.gov.au/my-car-licence/learners-stage

Frequently Asked Questions

Are any Service SA centres closed?

All Service SA centres remain open. However, prior to attending a centre please check if you can complete your transaction online or via phone. Keep an eye on this site for updates.

My licence is due for renewal but I need a new photo, do I have to come in to a centre?

An automatic 12 month extension to the photo expiry date has been granted for customers whose photo is expiring this year. A one year licence renewal can be completed online.

Can I sit my Learner’s Theory Test?

Service SA, with advice from health officials, has resumed conducting learner theory testing with suitable COVID-19 safety provisions in place.

Customers who had a test booking cancelled as a result of COVID-19 measures being implemented will be contacted to arrange a new booking.

For new learner’s permit applicants, including in regional areas, please call 13 10 84 to make a booking to sit the learner theory test.

Please note that Service SA is expecting a high volume of calls and your patience is appreciated.

Can I get my P1 licence without sitting the Hazard Perception Test?

Applicants that have held a Learner’s Permit and satisfy the below requirements will be exempt from the requirement to pass a Hazard Perception Test at this time.

If you have:

  • Held a Learner’s Permit for the required minimum period of time;
  • Completed the minimum of 75 hours of supervised driving; and
  • Passed Competency Based Training (CBT) or the Vehicle on Road Test (VORT)

Please attend a Service SA centre where your Provisional Licence may be issued, subject to usual fees.

Where can I get Driver’s and Heavy Vehicle Handbooks?

The Driver’s Handbook and Heavy Vehicle Driver’s Handbook are available online via the MyLicence website.

Where can I get a heavy vehicle log book/diary from?

You can obtain a National Work Diary from any Service SA centre.  If your work diary has been completed, lost, stolen or destroyed, please contact the National Heavy Vehicle Regulator (NHVR) to use a supplementary record for up to 30 business days until you purchase a replacement work diary. If using a supplementary record, you must contact the NHVR within 2 days of your work diary being completed, lost, stolen or destroyed.

Can I book a Basic or Advanced Rider Safe course?

Yes, Service SA has recommenced basic and advanced Rider Safe motorcycle training courses.

Service SA will contact customers who previously had their Rider Safe booking cancelled to arrange a new date and time. Payment for new bookings can be arranged by contacting Service SA on 13 10 84.

Capacity for each course will be restricted to ensure compliance with social distancing protocols, which may cause delays in securing your place. Your patience is appreciated while we work to return this training in a safe manner.

All Rider Safe venues are being cleaned daily when courses are run. Bikes will continue to be cleaned before and after use, however students will be required to provide their own helmet.

I have an overseas licence that I need to transfer to a South Australian licence. Can I still do this?

If you have moved to South Australia you can drive on your overseas licence for up to 90 days. To continue driving after 90 days, you must apply for an SA licence. Depending on the country your overseas licence was issued, you may be required to pass a theory test.

Find out if you need to sit a theory test to transfer your overseas driver's licence.

If you are required to pass a theory test, please contact Service SA on 13 10 84 to book your theory test.

Overseas licence holders that were issued their first temporary driving permit during the temporary cessation of theory tests will be required to successfully complete the theory test prior to the issue of a South Australian driver’s licence.