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Service SA Frequently Asked Questions

Answers to commonly asked questions about licensing and registration.

mySA GOV account

What transactions and services are available in the mySA GOV account?

A mySA GOV account enables you to complete transactions online that require additional security.

Once you have created a mySA GOV account you can access the following transactions and services:

  • Check demerit points
  • Renew or replace your driver’s licence
  • Manage digital renewal notices (i.e. vehicle registration)
  • Set up direct debit for vehicle registration
  • Transfer registration or apply for registration as a new owner of a vehicle
  • Advise of the sale of a vehicle (notice of disposal)
  • Apply for a proof of age card
  • View and print available documents (e.g. registration details certificate)
  • Apply for or renew a special number plate
  • Submit a medical self-assessment

How do I create a mySA GOV account?

You can create a mySA GOV account if you have:

  • A South Australian driver’s licence or learner’s permit; and
  • A vehicle registered in South Australia in your name

To apply you will need:

  • An email address

To activate the account you will need:

  • The payment number from your registration renewal notice; and
  • Your driver’s licence or learner’s permit card

If you do not have the above or need assistance, call the mySA GOV assistance line on 1300 450 422 or email myaccountassistance@sa.gov.au

Find out more information here.

I need help with the mySA GOV app

For assistance with the mySA GOV app, see the Digital Licence frequently asked questions.

Vehicle registration

Takata Airbag Recall

A large number of vehicle recalls have been announced due to faulty Takata airbags. Car owners should check whether their vehicles are affected here.

If your vehicle is listed, or you are unsure if your vehicle is affected, contact an authorised vehicle dealership or the vehicle manufacturer as soon as possible.

Registration refused for vehicles with defective Takata "Alpha" airbags

From 1 November 2018, notification will be issued to owners of vehicles affected giving them 30 days to provide evidence that they have had their defective Takata "Alpha" airbag replaced.

If no response is received after the 30 days a safety incident will be placed against the vehicle record which will prevent registration related transactions.

Under no circumstances will an incident be lifted, unless suitable evidence is provided confirming the defective Takata "Alpha" airbag has been replaced.

More information on vehicles with defective Takata "Alpha" airbags being refused registration can be found here.

Can I receive my renewal notice via email instead of post?

Yes! With a mySA GOV account, you can subscribe to receive digital renewal notices via email or SMS.

Find more information here.

I did not receive a renewal notice, how do I renew?

You can renew your registration online without a renewal notice. Instead of entering the payment number, you can identify the vehicle by entering the licence/client number of the registered owner and plate number.

Can I renew my registration online if it has expired?

You can still renew your registration online if it has expired.  You will be given 2 options:

  1. Renew the registration for 3 or 12 months from the old expiry date.
  2. Elect to re-register for 3 or 12 months from the date of payment.  Note, a higher administration fee will apply.

Please note: In either circumstances the vehicle is deemed unregistered for the period between the expiry date and the time of payment.

I did not receive a renewal notice and have received an expiation for driving unregistered.

The responsibility is always on the driver to ensure a vehicle driven on the road is registered.

You can elect to receive a digital renewal notice (by either email or SMS) in your mySA GOV account.

If you have received a South Australian Police expiation notice you would like to contest, contact SAPOL to request a review.

I want to change my payment or contact details for direct debit

You can manage your payment details or contact method (email/SMS) by logging in to your mySA GOV account.

Review your Direct Debit Request – Service Agreement to check your obligations.

I need help with direct debit

I need a replacement tax invoice

Log in or create a mySA GOV account to view and download your registration payment history for the last 5 years.

Can I get a replacement registration details certificate?

If the vehicle is registered in your name, you can access and print a “registration details certificate” at no cost via your mySA GOV account.

Alternatively you can attend a Service SA Customer Service Centre and apply for a replacement certificate. Note, a fee will apply.

Find more information here.

Am I entitled to any registration concessions?

You may be eligible for reduced fees on vehicle registration or be exempt from paying stamp duty on compulsory third-party insurance if you hold a pension card issued by the Australian Government.

A full list of available concession types for registration is available here.

Please note: Commonwealth Health Cards issued by Centrelink and Seniors Cards are not eligible concession cards.

See here for driver’s licence concessions.

I will not be using my vehicle for a period of time, do I need to register it?

If you are not intending to drive a vehicle or park it on a public road, the vehicle does not need to be registered.

If you have a registered vehicle that you are no longer using, you can cancel the remaining portion and be issued a refund.

To cancel registration please log in to your mySA GOV account, or complete an application form and lodge at any Service SA Customer Service Centre.

If using your mySA GOV account, you will need to declare that you will register the vehicle again. In the Vehicles section, select the registration number that you wish to cancel. Under Payments, select Cancel registration.

Please note: if you cancel the vehicle’s registration you cannot drive it under any circumstances.

Bought or sold a vehicle

I have bought a vehicle. Can I transfer the registration online?

Yes, with a mySA GOV account you can transfer registration online and pay the transfer fees.

Find more information here.

Can I transfer registration online even if the registration has expired?

Yes, with a mySA GOV account you can transfer and register the vehicle at the same time online. Transfer and registration fees will apply.

Find more information here.

I have sold my vehicle but a registration payment has been debited

To stop a direct debit payment you must either cancel your direct debit agreement or submit a notice of disposal.  Both can be done via your mySA GOV account.

To ensure no further payments are debited the above must be actioned at least 7 days prior to the next debit payment.

If you require further assistance call the mySA GOV assistance line on 1300 450 422 or email myaccountassistance@sa.gov.au

I am trying to advise of the sale of my vehicle but the plate number is not displaying in my vehicle list

This is because the new owner has transferred the vehicle into their name already. In this instance, a notice disposal cannot be submitted online.

See I have sold a vehicle for other options.

I have sold a vehicle but it is still listed under mySA GOV account

If you have sold a vehicle, please lodge a disposal notice.

A vehicle will continue to be listed in your mySA GOV account if:

  • the new owner is yet to lodge the transfer application and pay the appropriate fees, or
  • you were the most-recent owner and the vehicle has not been re-registered in SA, or
  • the vehicle has been wrecked or disposed of interstate.

Service SA maintains a history of all vehicles that have been registered in SA to maintain the integrity of the registration database.

I need to provide evidence to my insurance company of the date I sold a vehicle

If you have a mySA GOV account you can order a “Registration Information Service” document to provide to your insurance company.

The document will list the date of vehicle disposal. Note, a fee will apply.

I no longer own a vehicle but I am still receiving registration renewals

If you no longer own a vehicle you must notify Service SA within 14 days. Once notified, Service SA will no longer forward notices to you.

If you have a mySA GOV account and the details of the new owner, you can submit a notice of disposal online. Find other ways to submit a notice of disposal here.

I have purchased a vehicle interstate and want to register it in South Australia

An inspection is required before the vehicle can be registered in South Australia.

After a successful inspection a certificate will be issued.

To apply for registration, present the certificate with a completed application form to a Service SA Customer Service Centre.

Inspections

I have purchased a vehicle from interstate, do I need to take it for an inspection?

Yes, if the vehicle was last registered interstate you will need to take the vehicle for an identity inspection before it can be registered in South Australia.

Find more information here.

I have moved to South Australia from interstate and brought my vehicle with me, do I need to take my vehicle for an inspection?

If the vehicle was last registered in your name interstate, and is currently registered or expired less than 3 months, then an inspection is not required. However, if the vehicle is to be registered under a different name, or has expired by more than 3 months then you will need to take the vehicle for an identity inspection before it can be registered in South Australia.

Find more information here.

How do I find an inspection station?

Cancel registration

Can I cancel my registration online?

If you have a mySA GOV account, you can cancel your registration online in the following circumstances:

  1. You declare you will be reregistering the vehicle again
  2. You have sold the vehicle and do not authorise the remaining registration to be transferred to the new owner

In the Vehicles section of your mySA GOV account, select the registration number that you wish to cancel. Scroll down to Payments, and select Cancel registration.

I have sold my car interstate. How can I get a refund on the remaining portion of registration?

If you have sold your vehicle interstate, you can cancel your South Australian registration online in your mySA GOV account.

Alternatively, you can complete an application form in person at a Service SA Customer Service Centre and surrender the number plates.

If the number plates have been surrendered interstate, you will need to provide a receipt from the interstate authority showing the plates have been surrendered.

I have moved interstate/overseas and reregistered my vehicle there. How do I apply for a refund on my SA registration?

If you no longer reside in South Australia and have registered your vehicle in a different jurisdiction, you will be required to complete an application form and email it to servicesa@sa.gov.au.

A copy of the interstate registration certificate and the receipt for the surrender of number plates issued by the interstate authority must be included in the email.

A refund will be issued on the unused portion of registration.

Driver’s licence

I did not receive a renewal notice, how do I renew?

If you do not need a new photo you can renew your licence with a mySA GOV account.  If you don’t have an account you can still renew your licence online.

If you need a new photo you must complete an application form and renew your licence in person at a Service SA Customer Service Centre.

Can I renew my licence in advance?

An application to renew your driver’s licence will be posted to you four to six weeks before your licence expires.  However, you may renew in advance, prior to receiving the renewal notice.

If you do not need a new photo you can renew your licence with a mySA GOV account.  If you don’t have an account you can still renew your licence online.

If you need a new photo you must renew your licence in person at a Service SA Customer Service Centre.

Can I renew my driver’s licence online if it has expired?

Yes, providing your licence has not expired by more than 5 years and you do not need a new photo you can renew online. You can renew with a mySA GOV account, or if you do not have an account you can still renew online.

I want to renew my driver’s licence online but can’t print a temporary licence

With a mySA GOV account you can download the mySA GOV app and access a digital copy of your licence immediately.

Alternatively, if you need a temporary licence you can renew your licence in person at a Service SA Customer Service Centre.

I renewed my driver’s licence online but have not received it in the mail

If you have not received the new licence photo card within 21 days call Service SA on 13 10 84.  If you don’t contact Service SA within 30 days of renewing your licence you may incur a replacement licence fee.

With a mySA GOV account you can download the mySA GOV app and access a digital copy of your licence immediately.

Am I entitled to licence concessions?

You may be eligible for a reduced fee on your driver’s licence if you hold a pension card issued by the Australian Government.

To view the list of eligible concessions please click here.

Please note: Commonwealth Health Cards issued by Centrelink and Seniors Cards are not eligible concession cards.

See here for vehicle registration concessions.

Can I replace my driver’s licence online without knowing my licence number?

Your South Australian licence number is also known as your client number. You can find your client number on documents provided by Service SA (registration renewal or certificate, proof of age card, disability parking permit, etc.). If you are unable to locate your licence/client number, call Service SA on 13 10 84 for assistance.

I require a new photo to renew my licence but I am not currently in South Australia

Provisional licence

How do I know when I have moved from my P1s to my P2s?

Your provisional licence is issued for a period of 3 years. P1 conditions apply for a minimum of 12 months before you may progress to a P2 licence. If eligible, the transition to P2 will be automatic once the 12 month P1 qualifying period is completed. You will then remain on P2 conditions for the remaining period of your driver’s licence.

I am on my P2 licence, when and how do I get my full licence?

An application to renew your driver’s licence will be posted to you four to six weeks before your P2 licence expires. If eligible, you will be able to renew to a full driver’s licence.

If you do not need a new photograph you can renew your licence with a mySA GOV account. If you don’t have an account you can still renew your licence online.

Learner’s Permit

My learner’s permit has expired. Can I renew it or do I need to sit the learner’s theory test again?

If your learner’s permit expired less than 12 months ago, you can renew it online.

However, if your learner’s permit has been expired for more than 12 months, you will need to pass the Learner’s Theory Test again to be re-issued with a learner’s permit.

Find more information here.

I have run out of log book pages to record my driving hours. What should I do?

You can download and print additional daytime and night-time pages online.

Where can I get the Driver’s Handbook?

Download your free digital copy of The Driver’s Handbook here.

Printed versions of The Driver’s Handbook are available for purchase at a Service SA Customer Service Centre and selected newsagents.

Evidence of identity

What evidence of identity documents are accepted?

Acceptable evidence of identity documents are listed here.

Are birth certificate extracts accepted?

Photocopies, certified extracts of original documents and commemorative certificates are not accepted.  Original birth and marriage certificates issued by Births Deaths and Marriages contain security features to confirm the validity of the document.

Transfer driver’s licence from overseas

Do I need to obtain a South Australian driver’s licence if I hold an overseas licence?

If you become a permanent resident of South Australia, you must apply for a South Australian driver’s licence within 90 days.

If you are a temporary visitor to South Australia and you hold an overseas driver’s licence, you do not have to apply for a South Australian licence.  You can drive a vehicle with your overseas licence in South Australia if:

  • You remain a temporary visitor
  • The overseas driver’s licence is current

When driving, you must be able to produce one of the following, along with your passport, upon request:

  • A current overseas driver’s licence that is written in English, or
  • A current driver’s licence with an English translation or an international driving permit.

If your licence expires while you are in South Australia and you are unable to renew it, you are required to transfer your overseas driver’s licence to South Australia.

Do I need to surrender my overseas driver’s licence once I am issued with a South Australian licence?

No, you will not be required to surrender your overseas licence.


If you can’t find the information you need, please contact us.

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