Search

FAQs

Find a Form

Find a Customer Service Centre

Phone Us

13 10 84 - Enquiries about registration and licensing, feedback, compliments and complaints.

Monday to Friday from 8am to 6pm, excluding public holidays.

Overseas callers - +61 8 8463 3490

Email Us

Send an enquiry about any of the services we provide and we'll respond within three business days.

Feedback and Complaints

We welcome your feedback and information to help us improve our services. If you request a response, we aim to contact you within 14 working days.

Send your feedback. Please provide as much detail as possible to help us to answer your feedback or improve our services.

Takata Airbag Recall

A large number of vehicle recalls have been announced due to faulty Takata airbags. Car owners should check whether their vehicles are affected by the recall.

Full list of vehicles - Australian Competition and Consumer Commission (ACCC)

If your vehicle is listed, or you are unsure if your vehicle is affected, contact an authorised vehicle dealership or the vehicle manufacturer as soon as possible.

Registration refused for vehicles with defective airbags

From 1 November 2018, notification will be issued to owners of vehicles affected giving them 30 days to provide evidence that they have had their defective airbag replaced.

If no response is received after the 30 days a safety incident will be placed against the vehicle record which will prevent registration related transactions.

Under no circumstances will an incident be lifted, unless suitable evidence is provided confirming a defective airbag has been replaced.

More information on vehicles with defective airbags being refused registration can be found on the Department of Planning, Transport and Infrastructure website.

mySA GOV account help

I need help to create an account

You can create a mySA GOV account if you have:

  • a South Australian driver's licence or learner's permit
  • a vehicle registered in South Australia.

To apply you'll need:

  • an email address; and
  • your driver's licence or client number.

To activate the account you'll need:

  • the payment number from a registration renewal reminder notice; and
  • your driver's licence or learner's permit card.

If you don't have these available or need assistance, call Service SA on 1300 450 422 (Monday to Friday) during business hours.

I have sold a vehicle but it is still listed in the my SA GOV account

To maintain the integrity of the South Australian registration and licensing data base, Service SA must keep a recorded history of all vehicles that have ever been registered within South Australia.

A vehicle will always appear if you are the last registered owner in this stage. If it is registered in another person's name in this state it will disappear from your list.

I have sold a vehicle but a registration payment has been debited

You have to remove your vehicle manually  by cancelling your direct debit or by lodging a disposal notice. Login to your mySA GOV Account to access the information and make changes yourself.

Please note, if you wish to stop a debit payment and cancel your agreement with us, you must do so at least 7 days before the next debit (payment) day in order to avoid the next payment being debited.

Because each debit payment is part of the monthly renewal of the registration of your vehicle you cannot elect to suspend or defer a debit payment. If your debit payment is not processed and your agreement is cancelled, you will need to make arrangements to pay your vehicle registration by other methods.

Should you require any assistance in cancelling your agreement please call Service SA on 13 10 84, or email at myaccountassistance@sa.gov.au.

I want to change my payment details

From time to time you may need to change details that affect your direct debit arrangements. This could include changes to your contact method, payment method or details about your vehicle. For many of these you can login to your mySA GOV account to access the information and make changes yourself.

In some cases, such as updating a payment method, your changes will mean that your existing direct debit agreement needs to be cancelled and a new one created. The system will guide you through the process and you will need to agree to the terms and conditions provided in the Direct Debit Request – Service Agreement.

For other changes, such as adding a new type of concession, you will need to contact Service SA so that the changes can be made by a Customer Service Operator.

Please view your Direct Debit Request - Service Agreement to check what your obligations are for any changes to your direct debit arrangements.

More Direct Debit FAQ

What is a client number?

We use a client number to identify your personal record. If you have ever been issued a drivers licence or permit, proof of age card, disability parking permit, joint client number or had a vehicle registered in your name in South Australia, then you have an individual client number.

I have a client number, but I don’t know what it is

Your client number is on your registration renewal notice, driver's licence, permit or proof of age card.

I don't have a client number, how do I get one?

You will need to attend a Service SA Centre in person with the required identity documents.

I did not receive a renewal notice, how do I renew?

A registration renewal is able to be processed online without a registration renewal notice.

Instead of entering a payment number you will need to enter your licence/client number, plate type and plate number.

I did not receive a renewal notice and have been expiated for driving unregistered

There is no legal requirement for a vehicle owner to receive a registration reminder notice or a registration renewal notice. It is the vehicle owner's responsibility to ensure that their vehicle is registered before it is driven on a road.

If you have received a South Australia Police expiation notice you can contact SAPOL to request a review.

Can I renew my registration online if it has expired?

You can still renew your registration online if it has expired. You will be given 2 options:

  1. Renew the registration to expire for 3 or 12 months from the old expiry date (irrespective of payment date).
  2. Elect to update the expiry date to 3 or 12 months from the date of payment. Please note a higher administration fee applies.

I need a replacement tax invoice

You can reprint a registration receipt online here.

You can also view your registration payment history for the last 5 years by logging into your mySA GOV account.

Am I entitled to concession?

You may be eligible for reduced fees on vehicle registration or be exempt from paying stamp duty on compulsory third-party insurance if you hold a pension card issued by the Australian Government.

To view the list of eligible concessions for registrations please click here.

Please note: Commonwealth Health Cards issued by Centrelink, and Seniors Cards are not eligible concession cards.

I will not be using my vehicle for a period of time, do I need to register it?

If you are not intending to drive, or let your vehicle stand on a public road, you do not need to register the vehicle.

If you no longer require a vehicle to be registered you can cancel the remaining portion and be issued a refund.

Can I transfer registration online?

You will need a mySA GOV Account to transfer registration online.

I need a replacement details certificate

You can print a replacement “registration details certificate” online immediately at no cost via your mySA GOV account, if the vehicle is registered in your name.

Alternatively you can attend a Service SA Centre – this will incur a fee.

Insurance Company - the date I sold a vehicle

If you require evidence of the date of disposal of your vehicle for your insurance company you can order it online through your mySA GOV account.

The document will be available as a PDF for printing once payment has been made, or alternatively you can request for this to be posted to you.

I no longer own a vehicle but I am still receiving registration renewals

If you no longer own a vehicle you must notify Service SA within 14 days. Once notified Service SA will no longer forward renewal notices to you.

I have purchased a vehicle interstate and want to register it in South Australia

The vehicle will require an inspection before it can be registered in South Australia.

An "Application for Registration and Third Party Insurance" will need to be completed and presented with the current inspection certificate at any Service SA customer service centre.

How do I cancel registration from interstate or overseas?

If you have moved out of South Australia and have registered your vehicle in a different jurisdiction, you will be required to make a written application in order to claim a refund on the unused portion of your South Australian registration.

You, as the registered operator, will be required complete an Application to Cancel Registration and submit to Service SA along with a photocopy of the interstate registration certificate, and the receipt for the surrender of number plates issued by the interstate authority.

You can submit your application along with the required documents by email to servicesa@sa.gov.au.

I did not receive a renewal notice, how do I renew?

If you don't need a new photograph you can renew your licence online.

If you need a new photo you must renew your licence in person at a Service SA centre.

Can I renew my licence in advance?

You should receive a renewal notice with an application to renew your driver's licence in the mail, approximately four to six weeks before it expires. However, you may renew in advance and do not need to wait to receive the notice.

If you don't need a new photograph you can renew your licence online.

If you need a new photo you must renew your licence in person at a Service SA centre.

Can I renew my licence online if it has expired?

If you do not need a new photo and the licence has been expired for less than 5 years, you may renew online.

I want to renew my licence online but can’t print a temporary licence

If you have a mySA GOV account, you can download the mySA GOV App and access a digital copy of your licence immediately.

If you don't have an account you will need your client or licence number and a Registration Renewal document to create one. Call Service SA on 1300 450 422 if you need assistance.

I renewed my licence online but have not received it in the mail

If you have not received the new licence within 21 days call Service SA on 13 10 84. If you don't contact Service SA within 30 days of renewing your licence you may be liable for a replacement licence fee.

If you have a mySA GOV account, you can download the mySA GOV App and access a digital copy of your licence immediately.

If you don't have an account you will need your client or licence number and a Registration Renewal document to create one. Call Service SA on 1300 450 422 if you need assistance.

I need a replacement tax invoice

If you need a replacement tax invoice please call Service SA on 13 10 84, or email us.

Am I entitled to concession?

You may be eligible for reduced fees on vehicle or be exempt from paying stamp duty on compulsory third-party insurance if you hold a pension card issued by the Australian Government.

To view the list of eligible concessions for registrations please click here.

Please note: Commonwealth Health Cards issued by Centrelink, and Seniors Cards are not eligible concession cards.

Replacement Licence

I don’t know my licence/client number

Your client number is on your driver's licence, permit or proof of age card.

Transfer licence from overseas

Do I need to obtain a South Australian licence if I hold a licence overseas?

If you become a permanent resident of South Australia, you must get your South Australian driver's licence within ninety days.

If you are a temporary visitor to South Australia and you hold an overseas licence, you don’t have to get a South Australian licence. You can drive the vehicles covered by your overseas licence in South Australia indefinitely, as long as:

  • you remain a temporary visitor
  • the licence remains current

You must carry one of these at all times when driving and show it, along with your passport, to police on request:

  • a current overseas licence that is written in English, or
  • a current licence with an English translation or an international driving permit.

If your licence expires while you are here and you are unable to renew it, you will have to apply for a South Australian driver's licence.

Do I need to surrender my overseas licence once I am issued a South Australian licence?

You will not be required to surrender your overseas licence.

However, once you are issued with a permit or licence in South Australia, the overseas licence is no longer recognised.

Learner’s Permit

I need a Driver’s Handbook

Printed copies of The Driver's Handbook can be purchased at Service SA customer service centres and selected newsagents.

You can also download a pdf of the Driver's Handbook (PDF, 6564 KB).

How do I sit the Learner Theory Test

You will need to book and prepay your Theory Test.

You can attempt the Theory Test at the following locations:

  • Service SA Customer Service Centres (except Regency Park)
  • most remote country police stations

At a Service SA Customer Service Centre you can sit the test between 9:00 am and 4:00 pm on Monday, Tuesday, Thursday and Friday; OR Wednesday between 9:30 am and 4:00 pm (except public holidays).

At Elizabeth and Marion Customer Service Centres you can sit the theory test until 5:00 pm.

Call Service SA on 13 10 84 for further information or to book your test.

Issue Proof of Age Card

How do I get a Proof of Age Card?

If you already have a driver's licence or learner's permit and your photo was taken less than 30 years ago, you can apply online.

If you are unable to apply online, you can apply in person at Service SA with the necessary identity documents.

If you have a mySA GOV account, you can download the mySA GOV App and access a digital copy of your Proof of Age Card immediately.

If you don't have an account you will need your client or licence number and a Registration Renewal document to create one. Call Service SA on 1300 450 422 if you need assistance.

Can I get a Proof of Age Card before I turn 18?

You can apply for a Proof of Age card at 17 years and 11 months of age to allow the card to be issued by your 18th birthday.

How do I get a replacement Proof of Age card?

If your photo is less than 30 years old you can apply for a replacement proof of age card online.

I paid for a Proof of Age Card but have not received it

If you have not received the Proof of Age Card within 21 days phone Service SA on 13 10 84. If you don't contact Service SA within 30 days of application you may be liable for a replacement licence fee.