Enrolment Terms and Conditions

By enrolling into a Department of State Development (DSD) Workshop program acceptance of the associated Terms & Conditions is deemed to have occurred.

  1. Payments can be made via the use of online Credit Card and Debit Card.
  2. Training fees must be paid in full within 14 days prior to the commencement of the workshop.
  3. Delivery of the workshop will depend on a minimum number of enrolments being received.
  4. A confirmation email will be sent once your enrolment has been processed.
  5. The Department of State Development reserves the right to cancel or alter the date of a workshop if insufficient registrations are received.
  6. Personal information provided by participants during the registration process or otherwise in connection with a DSD workshop will be managed in accordance with the South Australian Government’s Information Privacy Principles Instruction and the Department of State Development’s Privacy Statement.
  7. In addition to the uses referred to in the Department’s Privacy Statement, your enrolment information may be used to better understand the current small business sector and to assist with future policy development.

DSD does not warrant that the seminar will be appropriate for your specific business situation and is not a substitute for independent professional advice that you should seek in regard to your particular needs.

Cancellations Policy

  1. All enrolment transfer and cancellation requests must be received in writing via email to DSD.Workshops@sa.gov.au at least 14 days prior to the start of the workshop.
  2. If enrolment is transferred or cancelled 14 days or more prior to the start of the Workshop:
    1. Any money paid by the participant to DSD for that training may be refunded or used as credit by the participant for any Workshop that the participant may undertake within 6 months from the date of cancellation. If the credit is not used within 6 months from the date of cancellation the monies in credit will be forfeited.
    2. If booking for a Workshop is cancelled for any reason (including, without limitation, any change to work commitments or personal circumstances) less than 14 days from the start of a Workshop, and a substitute participant cannot be sent in their place. Any money paid to DSD shall be forfeited and may not be used as a credit towards any other Workshop or any transfer to another date.
  3. If DSD cancels a Workshop, a full refund or transfer to another date or Workshop will apply.

Intellectual Property Rights

Any material supplied by DSD and its Agent/Consultant/Training Provider, including but not limited to Workshop Course Material (in document format, electronic format or otherwise), are for the participants personal non-commercial use. The participant must not re-publish, licence, transfer, copy, reproduce or post on the internet, any of DSD’s materials without DSD’s prior written consent.


DSD reserves the right at any time to alter the specification in respect of the Products and Services, without giving notice to the participant, in the interest of continual improvement. An alteration does not entitle the participant to return Products, cancel an order or otherwise avoid its obligations and liabilities contained in these terms.

Disclosure of Personal Information

I (the participant) have read the DSD Privacy Statement (Privacy-statement) and consent to the collection, storage, use and disclosure of my personal information in accordance with the Privacy Statement and these Enrolment Terms and Conditions. I acknowledge that if my employer has paid for this training course, it is a condition of my enrolment that DSD may disclose details of my attendance to my employer. I understand that DSD will not otherwise disclose my personal information to other individuals or organisations except in accordance with the DSD Privacy Statement.

Should an organisation representative be completing this form on behalf of the participant, the company warrants that it has obtained consent of the participant to disclose their personal information to DSD and for DSD to disclose details of the participant’s attendance and assessment.

Privacy Statement

This statement aims to provide you with an overview of the types of personal information we collect through our websites and on-line systems and our practices in the storage use and disclosure of that information.

This statement has been developed to assist the Department of State Development to comply with the South Australian Government’s Information Privacy Principle Instruction (IPPI). The IPPI governs the way the Department of State Development collects, stores, uses and discloses personal information.

Collection of your personal information

When you perform a transaction on one of our websites, we will collect the personal information you provide us for the purpose of processing your transaction and to provide goods or services relevant to your transaction. Specifically, we will collect your information when you:

  • Register for any of our workshop sessions

  • Purchase a product or service from us

  • Register to provide comments on our website

We will only collect the personal information necessary to perform the transaction or deliver the service you have requested. The personal information we collect will generally be limited to your:

  • Name

  • Postal and/or delivery address

  • Phone number

  • Email address

  • Business specific information

  • Turnover

  • Number of Employees

  • Details of the requested training, goods or service

  • Information to support the delivery of our training service

Financial information and credit card payments

You may pay for workshops, products and other services via our website with a valid credit card. Payments made via the DSD website are processed directly by the South Australian Government’s payment processing facility. Your financial information will be collected by the Department of State Development and handled in accordance with the Payment Card Industry Data Security Standards. DSD will receive will receive notification of the successful processing of your payment once the transaction has been completed.

Data automatically collected on visiting the website

When you visit our website, we may automatically record some statistical information related to your visit to inform us how our website is being used. We use this information to determine ways to improve the site. The information automatically collected may include:

  • Your IP address

  • The date and time of your visit

  • The pages you access

  • The documents you downloaded

  • The previous website visited

  • The type of browser you use

This information does not identify you personally. No attempt will be made to identify you from this statistical information except as required by law or otherwise in accordance with IPPI.


A cookie is a small piece of data that a website can transfer to your computer hard drive. Its purpose is to remember information about your preferences in using the website. We may use cookies to help you access and use our site and improve the service we offer. We will attempt to identify you personally using a cookie.

The use of cookies in this way is widespread and commonly accepted by users of the internet. However, you can set your browser to reject cookies that our website may attempt to place on your computer. Please note that if you reject any cookies used by our website you may not benefit from the full functionality of the site.

Storage of Personal Information

Any personal information you provide us via our website will be stored in our databases and on our servers. Your information will be stored in South Australia.

We will take reasonable steps to ensure the personal information we collect is stored securely and is not misused. We adopt a range of policy, physical, software and hardware safeguards to ensure the security of the personal information we hold. Access to personal held in our databases, electronic and paper files is restricted to relevant DSD personnel and our government service providers. It is only accessed where necessary to process your transaction, to deliver the requested goods and services or to manage the operation and security of our website and associated databases.

If you do not wish to transact with us via our website you can contact us at DSD.Workshops@sa.gov.au to discuss alternative ways to access our services.

Use of Personal Information

We generally only use your information for the purpose it was collected. That includes processing a transaction you have initiated, to deliver a requested good or service, to arrange and collect payment for goods or services, to provide you with further information and related services.

However, we may use your personal information to contact you about future events or other services we provide or to ask you about the service that you have received or expected from us.

We may use your information for the future development of Government Programs, Initiatives and policy development.  

We may use statistical data we collate about our customers for the improvement of our website and customer service. However, none of the statistical data we use in this way will contain information that will identify you.

Disclosure of Personal Information

We will not generally disclose information about you that we collect via our website for the purpose other than the purpose for which it was collected unless you have consented to disclose or would otherwise reasonably expect us to disclose it for that secondary purpose.

However, we may disclose your personal information when we are required by law, including by order of an Australian court, or where reasonably necessary to prevent a serious threat to the life, health or safety of a person or public health or safety, where the disclosure is otherwise permitted under IPPI.

Other Websites

This privacy statement only covers DSD websites. It does not apply to other sites, even when we have provided you with a direct link. We recommend that you check the privacy statements of other websites to which you may have been directed from our website.

Access and Correction

You can request to access and or correct personal information about you that is held by DSD by contacting us.

In some limited circumstances DSD may ask you to make an application for access to that information under the Freedom of Information Act 1991.

This may occur where, for example, the information requested includes the personal information of another person or the disclosure of the information would represent a risk to public safety.

You always retain the right to apply for access to and/or correction of personal information under the Freedom of Information Act 1991.


If you have a complaint concerning a breach of your privacy by us you can complain in writing to the Executive Director of Industry and Innovation from the Department of State Development in the first instance. If you are not satisfied with the response we provide you can make a complaint to either the Privacy Committee of South Australia (recognising that the committee is administratively supported by us) or to the South Australian Ombudsman.

If you would like more information about this statement, you can contact the Senior Privacy Officer on (08) 8303 2297 or at DSDfoi@sa.gov.au.